Service Desk

{"xsrfToken":"BBNB-O8C3-0HZY-B95C_b2793c75b72feb8f7c0daa8d641cf8cc26018a10_lout","branding":{"id":"2","key":"ws","name":"Wherewolf Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4ce7e48e-f004-4281-be90-73973dc04af7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYTUwMDE4My0xMDc2LTRjNzUtODZjYi0zN2Y2Yzc1NjY1M2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRjZTdlNDhlLWYwMDQtNDI4MS1iZTkwLTczOTczZGMwNGFmNyI6WyJyZWFkIl19LCJleHAiOjE1NTgzODIxMDEsIm5iZiI6MTU1ODM4MTQ0MX0.2NtLpN1_iZLSB4NuX-Gvi6G5pAMY2_7jFzdibSXShHI&client=aa500183-1076-4c75-86cb-37f6c756653e&mode=fit","logoId":"4ce7e48e-f004-4281-be90-73973dc04af7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Wherewolf Help Center","sharedPortalName":"Wherewolf Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Wherewolf Help Center","sharedPortalName":"Wherewolf Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (United States)"},"en-UK":{"helpCenterTitle":"Welcome to the Wherewolf Help Center","sharedPortalName":"Wherewolf Help Center","announcementHeader":null,"announcementMessage":null,"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3d3477","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"ws","projectId":17444,"serviceDeskId":2,"name":"Wherewolf Support","description":"To contact Wherewolf Support, please choose from one of the options below. Choosing the correct category will enable you to get a faster response.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"18","name":"Forgotten Password","descriptionHtml":"If you don't have any more information for us then just press create to submit your request. Otherwise feel free to provide some more information below.","callToAction":"Forgotten Password","introHtml":"Have you forgotten your password? If so, let us know and we can reset it for you","icon":10680,"iconUrl":"https://wherewolfnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10680","groups":[2],"key":""},{"id":"21","name":"New Product Sign Off","descriptionHtml":"Enter your name below and click the \"Create\" button to confirm your new product meets your expectations and one of our developers will activate your new services asap","callToAction":"New Product Sign Off","introHtml":"Confirm that you are happy with your new product and that you would like to go \"live\"","icon":10675,"iconUrl":"https://wherewolfnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10675","groups":[2],"key":""},{"id":"22","name":"Request a Change/Update Quote","descriptionHtml":"Send us details of the changes you would like to make and one of our developers will review your request and provide you with a quote. If you would like to use your \"courtesy round\" please make this clear in your request","callToAction":"Request a Change/Update Quote","introHtml":"Send us details of the changes you would like to make and one of our developers will review your request and provide you with a quote (you will be asked to accept the quote before work will begin)","icon":10658,"iconUrl":"https://wherewolfnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10658","groups":[2],"key":""},{"id":"9","name":"Technical Support","descriptionHtml":"This form will send our support team info about your technical issues - the more detail you can provide, the easier it is for us to identify and resolve your issue. We will contact you via email once a technician has reviewed your ticket. If you wish to submit a change request, please use this <a href=\"https://wherewolfnz.atlassian.net/servicedesk/customer/portal/2/create/16\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">form</a> instead.","callToAction":"Technical Support","introHtml":"Report a fault or ask us for help with any of our applications or services","icon":10679,"iconUrl":"https://wherewolfnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10679","groups":[2],"key":""},{"id":"24","name":"Sign Up Assistance","descriptionHtml":"Let us know if you wish to discuss any part of the signup process, the features included on your product tier or billing & payment plans.","callToAction":"Sign Up Assistance","introHtml":"Let us know if you wish to discuss any part of the signup process, the features included on your product tier or billing & payment plans.","icon":10665,"iconUrl":"https://wherewolfnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10665","groups":[5],"key":""},{"id":"10","name":"Billing and Accounts Enquiry","descriptionHtml":"To update your billing details, use this link: <a href=\"http://www.getwherewolf.com/billing\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">www.getwherewolf.com/billing</a>. Otherwise please continue complete the form below.","callToAction":"Billing and Accounts Enquiry","introHtml":"Do you have questions about billing or your subscription?","icon":10657,"iconUrl":"https://wherewolfnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10657","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"},{"id":5,"name":"Sign Up Assistance"}],"orderMapping":{"5":[24],"2":[9,22,21,18,10]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ec1619de-d630-3ed0-9d3f-736e33f7cd38","appLinkName":"System Confluence","appLinkUrl":"https://wherewolfnz.atlassian.net/wiki","spaceKey":"WS","spaceName":"Wherewolf Support","spaceUrl":"https://wherewolfnz.atlassian.net/wiki/spaces/WS"},"labels":[],"projectKey":"WS","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Wherewolf Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://wherewolfnz.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}